Customer Service
Please note All of our Customer Service is handled via Email.
Top 5 Customer Service Requests

1. What is my Order Status?

2. Has my order shipped?

3. What are your Shipping Rates

4. Is my order on Backorder?

5. What is your Return Policy?

More Customer Service Information from our Help Desk

Return / Exchange Info - Exchanges - Return request - Return Policy

Shipping Rates / Info - APO's / FPO's / PO Boxes - International Shipping - Third Party Shipping - Shipping Rates - Paypal Orders

Order Info - Cancel an order - Partial Orders - Product availability - When will my order ship? - Technical Problems

Please include your order number.

We will attempt to answer your inquiry within 72 business hours. 
Our regular Customer Service business hours are: 
Monday through Friday - 10:00 a.m. to 5:00 p.m. Eastern Standard Time.

Please use the web form below to contact us via email. Be sure to click 'Submit'.

Field marked with an "*" are required.

Note: Our customer support agents do not have more specific product information than what is listed on our site.

Business Hours
Our regular Customer Service business hours are:
* Monday through Thursday - 10:00 a.m. to 5:00 p.m.
Friday 9:a.m. to 4:p.m.
Eastern Standard Time.
 

Disclaimer
While we make every effort to ensure the product information and pricing on iKitchen is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, iKitchen shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item.

We reserve the right to correct errors and/or update the content on our website at any time without notice.

Telephone and Fax information for Corporate matters only. 
Please note that Customer Service is Handled by Email Only.