Exchanges

How do I exchange an item?

In order to complete a exchange or exchange an item, you must first obtain a Return Merchandise Authorization Number. After a HomeBrands Customer Service Representative reviews the request, we will send you a RMA# and the address to exchange the item. You will receive a response within 5 - 10 days. 
NOTE: Please allow up to two billing periods for credit to appear on your credit card statement. 

Please fill out and answer ALL QUESTIONS below. 
A. Item Number(s) to be Exchanged.
B. Reason for Exchange ?
C. Are you attempting to exchange the item(s) within the 14 day exchange policy* ?
D. Will the item(s) be exchanged in original packing materials, along with all accessories and components?
E. Would you prefer the same of a different item (if so please specify item number) ?

Please read the information below when requesting your Exchange Authorization.

All exchange requests must have an RMA number. Exchanges sent in without an RMA number will be refused. 
Customer must request RMA number within 14 days effective from date of delivery of order to you.
*Customer must print RMA number on outside of shipping box and ship package back to us within 14 days of receiving RMA number.
All exchanges for defective merchandise will be made for the same item.
Item(s) being exchanged must be exchanged in original packaging and in original condition along with a copy of the original invoice.
Products showing wear, abuse ,alteration or breakage, whether accidental or intentional, can not be accepted back even if within the 14 day period.
Exchange shipping is the responsibility of the customer. Refund of exchange shipping cost may be requested. Refund requests are reviewed on an individual basis
at the time of processing and are granted at the discretion of company depending on the reason for exchange.
For your protection, we recommend that you send merchandise back via UPS or USPS Insured Mail. Please make sure to provide protection against breakage during
shipping by using Styrofoam, newspapers or other cushioning packing material.
Certain items including but not limited to razors, shavers, dental care, hair care or edibles (food and drink products) cannot be exchanged once used due to health
concerns.
All warranties are the responsibility of the manufacturer, not Kitchen and Home.
Refunds are given by the same method that the order was paid.
Exchanges sent back without request for either refund or exchange will be treated as an exchange for the same product.
Please allow 7-10 days after delivery of your exchange to our facility for refunds and exchanges to be processed.

Please click HERE to request an exchange.